3D illustration of a risk level knob over white background.Protect Yourself – Minimize Your Risk from Frauds & Scams

Recognizing online scams can be difficult, but you can minimize your risk by knowing what to look for and taking the right steps to protect yourself.

Monitor Your Credit
Check your credit report annually – you’re entitled to a free credit report from each of the three major credit bureaus annually; check your credit report three times per year by requesting a report from one of the credit bureaus every 4 months
• Activate and register for IDProtect identity and credit monitoring available to First Eagle Premier and Essential Checking accountholders; IDProtect includes access to your credit reports (quarterly), your credit score and more

Protect Your Debit Card with CardNav
• Download the free CardNav app and register your First Eagle Debit Card; CardNav adds another level of security to your debit card, letting you limit locations where your card may be used (including online), set limits on transaction amounts, specify the types of transactions and merchants where your card can be used, and more

Protect Yourself from Scams
• Be mindful of misleading emails or phone calls
Please Note: First Eagle will never initiate a call to ask you for your personal information
• Avoid opening email attachments and clicking on links in emails received from an unfamiliar source
• Call us at 888-231-2022 to place a security question/answer on your credit union account; we will use the answer to help validate your identity when you contact us to transact business

Protect Yourself Online
• Use strong passwords that are at least 11 characters long, that are case-sensitive and include a number, letter and at least one symbol; do not use the same password for multiple websites
• Monitor your First Eagle account activity online or through statements for unauthorized transactions; if they occur, notify us immediately
• Protect your home computer with a firewall and antivirus/anti-malware software; configure the software to automatically check for updates at least weekly
• Avoid using public Wi-Fi and public computers (those found in libraries and hotel lobbies) to conduct online transactions
• When available, use multifactor authentication for account logins which uses more than one authentication method, such as user password and a one-time password token
• Be wary of what you’re sharing, openly sharing information on social media can provide an identity thief the information necessary to impersonate you, or answer certain challenge questions

Protect Your Children and/or Minors
Most minors under the age of 18 may not have a credit report available for review, however, children are regular targets of identity theft
• Look for Warning Signs such as collection notices or products and services in your child’s name, a notice declaring your child owes back income tax, and/or offers for pre-approved credit in your child’s name
• Check Your Child’s Credit by contacting the three major credit bureaus and requesting a credit report in your child’s name; if there is a credit report in their name, request a fraud alert and consider placing a credit freeze

Click here to learn more about Privacy, Identity and Online Security