I have been a long time member with First Eagle and have had several loans from FEFCU. I recently applied for another loan. My loan representative, Heidi, was an absolute gem. She was extremely nice, very knowledgeable, easy going and an absolute pleasure to work with. She found the best options for me and answered all of the questions I had very professionally. Heidi also stayed in constant contact with me. I just want to say to Heidi “Thank you 10x over again….it has been a pleasure!” It is because of people like Heidi I stay with FEFCU. Thank you again Heidi and FEFCU.
I opened my first savings account at First Eagle in 1969, when I went to work for MAGIC (Maryland American General Insurance Company), followed by MCC, AG and Zurich! I worked for the company all over the country for almost 30 years. I financed my first car and will finance my last car through “my credit union”! I am now retired and live 45 miles away, instead of working right down the hall! However, my friends and former co-workers in the Houston Branch (Pam, Brian, Cynthia, Mike, Brad, Katie), are always there for me, even when their work place was nearly wiped off the map by Hurricane Harvey! It doesn’t matter if I simply need a check register mailed to me (who uses those anymore?), a wire transfer or a new car loan, I can depend on them! I will be a lifetime member because of these amazing people and helpful services! Yes, First Eagle “makes my life easier”!
First Eagle is now officially my new go-to credit union! My daughter and mother had been advising me to just give them a chance to see if they could beat my former credit union of 15 years…First Eagle left my former CU in the dust! I’m now in the process of moving everything to First Eagle! Oh and I can’t tell this testimony without saying how helpful and nice Heidi and Allison were to me. I was in a bit of a time crunch and they went above and beyond to get it done! Every client that sits in my chair and talks any kind of financial business gets to hear my amazing story of how I became a First Eagle member!
I have worked with every member of the Houston Branch at one time or another over the years and they are all wonderful. They always have smiles on their faces, they have always been helpful and informative and are always professional. They came into the office complex for months after Hurricane Harvey, unable to handle cash transactions, but able to conduct all other business with just a few tables, chairs and a couple of phones and laptops. They are an asset to our business complex and to First Eagle.
I had no credit, which is often looked at as bad credit. First Eagle gave me my first car loan, which turned into two car loans. Thanks so much for the opportunity of building my credit for the better.
I have banked with First Eagle for over 24 years. From the very beginning, everyone has always been very friendly and they made me feel as if they were always looking out for my best interest. Also anytime that I found myself in a bind when it comes to finances, the loan officer Brian would work with me on not only for getting the funds I needed, but on how to improve my credit score.
I have always had a great experience with First Eagle. Pam and her staff are exceptional individuals, they really listen and genuiously want to take care of their members. I’ve been a member since the 1980s and wouldn’t think about banking anywhere else. There is nothing they wouldn’t do for their members. I’ve had so many good experiences with them that it’s so hard to pick one scenario. They’ve helped me with my HELOC, boat, and several car loans, and it’s always gone smoothly without problems. They are what banking should be like, friendly and wanting to help.
Last month Consumer Fraud, for First Eagle, notified me of a $300 charge on my card. I notified the Houston Branch, and Brad was very efficient in taking care of the problem. He ordered me new cards and the issue has been resolved. Thanks for the fast action.
I have been with First Eagle for over 30 years and testify to their courtesy with a professional staff that is second to none. At those few times in life when truly needed they were there. Thanks to all and looking forward to the future and their wonderful relationships. You can count on First Eagle.
I’ve been dealing with FEFCU since they were on Keswick Rd. and each time I needed a loan I was always approved even though my credit wasn’t all that great. Not only that, I love Alison. She always keeps me updated on my account as well as being very knowledgeable on any and everything dealing with FEFCU. I give them all a thumbs up.
In 2016 we relocated from Massachusetts to Florida; and obtained our new home mortgage through First Eagle. I cannot express how seamless a process this was for us. From the application to the acceptance to the personalized calls to be sure everything was going well it was remarkable! We obtained our real estate agent via the recommended 3rd party site and in doing so received back a percentage of our closing costs soon after the closing. The real estate agent we had in Florida could not have been better. In fact, we have become friends with her and her husband. In the past I had received mortgages from a traditional bank. Using First Eagle there was no comparison in terms of ease and personal touch! The day we were driving to Florida we had to wire transfer our deposit to the Title Company in Florida. The Schaumburg Branch could not have performed better in double checking to be sure the transfer information was correct. We were exceptionally pleased!
A couple of weeks ago my daughter told me she found a car she wanted to buy. She has Lupus and has a lot of pain after being on her feet all day, she wanted to trade in her car for one that has lumbar heated seats to ease her pain en-route home. She was shocked that the bank where she has had all her business and car loan required her to have a co-signer. She could not believe they expected her at the age of 49 and decent credit score to have a co-signer. I told her about First Eagle and how they always came thru for me in time of need. She called Heidi and the deal was done. I would encourage anyone who is looking for a bank who goes the extra mile for its customers to call First Eagle and let them help with whatever needs they have. If Heidi can’t get it done, no one can. Thank You Heidi and First Eagle.